OxyDesk – IT & Internal Helpdesk Software for UK SMEs

Streamline Your Customer Support

OxyHelpDesk is a customer support ticketing system designed for SMEs to track, manage, and resolve customer inquiries efficiently. With features like ticket assignment, priority management, and response tracking, OxyHelpDesk helps businesses improve customer satisfaction and streamline support operations.

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Key Features

Ticket Creation and Tracking

Create support tickets from multiple channels including email, web forms, and social media, and track their progress from creation to resolution.

Automatic Ticket Assignment

Automatically assign tickets to the right support agents based on skills, workload, or predefined rules to ensure efficient handling.

Priority and Status Management

Categorize tickets by priority and track their status through customizable workflows to ensure critical issues are addressed first.

Knowledge Base Integration

Build and maintain a comprehensive knowledge base to provide self-service options for customers and reduce ticket volume.

Customer Communication History

Maintain a complete record of all customer interactions across channels for context and continuity in support.

Performance Analytics and Reporting

Monitor support team performance with detailed analytics on response times, resolution rates, and customer satisfaction.

Benefits for SMEs

Improve Response Times

Respond to customer inquiries faster with automated ticket assignment and prioritization features.

Enhance Customer Satisfaction

Provide better support with complete interaction history and faster resolution times.

Streamline Support Workflows

Optimize your support processes with automated workflows and performance tracking.

What Sets Us Apart

OxyHelpDesk offers a simple, intuitive interface designed specifically for SMEs, focusing on essential features without the complexity of enterprise support systems.

Learn more about our approach

User-friendly interface designed for non-technical users
Quick implementation with minimal training required
Flexible pricing plans tailored to your business size
Regular updates based on customer feedback
Excellent customer support with dedicated account managers

What Our Customers Say

"OxyHelpDesk has transformed our customer support operations. We've reduced our average response time by 45% and improved our customer satisfaction scores significantly. The automatic ticket assignment feature ensures that inquiries are always routed to the right team member, and the reporting tools help us identify areas for improvement."

Alexandra Moore

Customer Support Manager, Tech Solutions

"As a growing business, we needed a help desk solution that was powerful yet affordable. OxyHelpDesk hit the sweet spot perfectly. The interface is intuitive, and our team was creating and managing tickets within days. It's now an essential part of our customer service operations."

David Lee

Operations Director, E-commerce Store

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OxyHelpDesk – Customer Support