+44 778 999 3596
sales@oxycloud.co.uk
Customer Portal
Give customers a secure place to get help.
Customer Portal lets customers raise requests, track progress and find answers themselves, at any time.
Customer Portal is part of Customer Service in the OxyCloud suite. Information is entered once and shared with related modules, so your team works from one set of facts instead of separate spreadsheets.
Why UK businesses choose Customer Portal
- Simple to learn and quick to roll out
- Connected to the rest of the OxyCloud suite
- Clear reporting for managers and owners
- Role-based access for sensitive information
- Hosted in the UK with compliance built into workflows
CORE CAPABILITIES
Core capabilities of Customer Portal
Customer Portal lets customers raise requests, track progress and find answers themselves, at any time.
Secure Login
Customers see only their own data
Raise and Track
Submit tickets and follow progress
Knowledge Access
Search help articles
Document Sharing
Exchange files securely
Branded Experience
Match your logo and colours
Mobile Friendly
Works on any device
CUSTOMER PORTAL SOLUTIONS
📈 Customer Portal That Works the Way You Do
✓ Built for UK SMEs – Simple to adopt, with a very low learning curve for your team.
✓ Part of OxyCloud – Customer Portal works with the rest of the suite, so data is entered once.
✓ Secure by Design – Role-based access and audit trails protect sensitive information.
✓ Mobile Access – Review and act on work from your phone or tablet.
✓ Live Reporting – Dashboards show what matters without manual reports.
✓ UK Hosted – Hosted in the UK with compliance built into workflows.
Flexible deployment for UK clients
- Cloud-based SaaS, hosted in the UK
- Mobile and remote access for hybrid teams
- Connects with the rest of the OxyCloud suite
Who it is for
Customer Portal suits UK organisations across many sectors:
- Professional services: consistent processes across growing teams
- Healthcare and care providers: compliance records and shift-based staff
- Retail and hospitality: high staff turnover and multiple sites
- Manufacturing and engineering: site-based teams and certifications
- Education and public sector: structured policies and audit needs
RELATED PRODUCTS
Complete Your Business Toolkit
Ticket Management
Log, assign and resolve every customer issue.
Service Requests
Handle standard requests through clear workflows.
Complaint Management
Record, investigate and resolve complaints properly.
Knowledge Base
Share answers so customers and staff find help fast.
SLA Management
Meet response and resolution targets every time.
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