+44 778 999 3596
sales@oxycloud.co.uk
Complaint Management
Record, investigate and resolve complaints properly.
Complaint Management gives you a consistent process for logging complaints, finding the cause and responding on time.
Complaint Management is part of Customer Service in the OxyCloud suite. Information is entered once and shared with related modules, so your team works from one set of facts instead of separate spreadsheets.
Why UK businesses choose Complaint Management
- Simple to learn and quick to roll out
- Connected to the rest of the OxyCloud suite
- Clear reporting for managers and owners
- Role-based access for sensitive information
- Hosted in the UK with compliance built into workflows
CORE CAPABILITIES
Core capabilities of Complaint Management
Complaint Management gives you a consistent process for logging complaints, finding the cause and responding on time.
Complaint Logging
Capture complaints with full details
Investigation Steps
Assign actions and record findings
Escalation Rules
Escalate overdue or serious complaints
Response Templates
Reply consistently and professionally
Root Cause Tracking
Spot repeated problems
Compliance Records
Keep evidence for audits and regulators
COMPLAINT MANAGEMENT SOLUTIONS
📈 Complaint Management That Works the Way You Do
✓ Built for UK SMEs – Simple to adopt, with a very low learning curve for your team.
✓ Part of OxyCloud – Complaint Management works with the rest of the suite, so data is entered once.
✓ Secure by Design – Role-based access and audit trails protect sensitive information.
✓ Mobile Access – Review and act on work from your phone or tablet.
✓ Live Reporting – Dashboards show what matters without manual reports.
✓ UK Hosted – Hosted in the UK with compliance built into workflows.
Flexible deployment for UK clients
- Cloud-based SaaS, hosted in the UK
- Mobile and remote access for hybrid teams
- Connects with the rest of the OxyCloud suite
Who it is for
Complaint Management suits UK organisations across many sectors:
- Professional services: consistent processes across growing teams
- Healthcare and care providers: compliance records and shift-based staff
- Retail and hospitality: high staff turnover and multiple sites
- Manufacturing and engineering: site-based teams and certifications
- Education and public sector: structured policies and audit needs
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Complete Your Business Toolkit
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