+44 778 999 3596
sales@oxycloud.co.uk
Knowledge Base
Share answers so customers and staff find help fast.
Knowledge Base stores articles, guides and FAQs in one searchable place, reducing repeat questions.
Knowledge Base is part of Customer Service in the OxyCloud suite. Information is entered once and shared with related modules, so your team works from one set of facts instead of separate spreadsheets.
Why UK businesses choose Knowledge Base
- Simple to learn and quick to roll out
- Connected to the rest of the OxyCloud suite
- Clear reporting for managers and owners
- Role-based access for sensitive information
- Hosted in the UK with compliance built into workflows
CORE CAPABILITIES
Core capabilities of Knowledge Base
Knowledge Base stores articles, guides and FAQs in one searchable place, reducing repeat questions.
Article Editor
Write and format help articles
Search
Find answers quickly by keyword
Categories
Organise content by topic or product
Review Cycle
Keep articles accurate and current
Ticket Linking
Suggest articles while handling tickets
Usage Analytics
See which articles help most
KNOWLEDGE BASE SOLUTIONS
📈 Knowledge Base That Works the Way You Do
✓ Built for UK SMEs – Simple to adopt, with a very low learning curve for your team.
✓ Part of OxyCloud – Knowledge Base works with the rest of the suite, so data is entered once.
✓ Secure by Design – Role-based access and audit trails protect sensitive information.
✓ Mobile Access – Review and act on work from your phone or tablet.
✓ Live Reporting – Dashboards show what matters without manual reports.
✓ UK Hosted – Hosted in the UK with compliance built into workflows.
Flexible deployment for UK clients
- Cloud-based SaaS, hosted in the UK
- Mobile and remote access for hybrid teams
- Connects with the rest of the OxyCloud suite
Who it is for
Knowledge Base suits UK organisations across many sectors:
- Professional services: consistent processes across growing teams
- Healthcare and care providers: compliance records and shift-based staff
- Retail and hospitality: high staff turnover and multiple sites
- Manufacturing and engineering: site-based teams and certifications
- Education and public sector: structured policies and audit needs
RELATED PRODUCTS
Complete Your Business Toolkit
Ticket Management
Log, assign and resolve every customer issue.
Service Requests
Handle standard requests through clear workflows.
Complaint Management
Record, investigate and resolve complaints properly.
Customer Portal
Give customers a secure place to get help.
SLA Management
Meet response and resolution targets every time.
Related search
- Knowledge Base software UK
- Knowledge Base system for SMEs UK
- Cloud knowledge base software UK
- Knowledge Base with mobile access UK
- Knowledge Base for UK businesses
- Best knowledge base software UK