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sales@oxycloud.co.uk
SLA Management
Meet response and resolution targets every time.
SLA Management lets you define service targets, monitor them live and act before a deadline is missed.
SLA Management is part of Customer Service in the OxyCloud suite. Information is entered once and shared with related modules, so your team works from one set of facts instead of separate spreadsheets.
Why UK businesses choose SLA Management
- Simple to learn and quick to roll out
- Connected to the rest of the OxyCloud suite
- Clear reporting for managers and owners
- Role-based access for sensitive information
- Hosted in the UK with compliance built into workflows
CORE CAPABILITIES
Core capabilities of SLA Management
SLA Management lets you define service targets, monitor them live and act before a deadline is missed.
SLA Policies
Set targets by customer or priority
Timers and Alerts
Warn before a deadline is breached
Business Hours
Count time against your working calendar
Escalations
Notify managers when a breach is near
Pause Rules
Stop the clock while awaiting customers
SLA Reports
Show service compliance
SLA MANAGEMENT SOLUTIONS
📈 SLA Management That Works the Way You Do
✓ Built for UK SMEs – Simple to adopt, with a very low learning curve for your team.
✓ Part of OxyCloud – SLA Management works with the rest of the suite, so data is entered once.
✓ Secure by Design – Role-based access and audit trails protect sensitive information.
✓ Mobile Access – Review and act on work from your phone or tablet.
✓ Live Reporting – Dashboards show what matters without manual reports.
✓ UK Hosted – Hosted in the UK with compliance built into workflows.
Flexible deployment for UK clients
- Cloud-based SaaS, hosted in the UK
- Mobile and remote access for hybrid teams
- Connects with the rest of the OxyCloud suite
Who it is for
SLA Management suits UK organisations across many sectors:
- Professional services: consistent processes across growing teams
- Healthcare and care providers: compliance records and shift-based staff
- Retail and hospitality: high staff turnover and multiple sites
- Manufacturing and engineering: site-based teams and certifications
- Education and public sector: structured policies and audit needs
RELATED PRODUCTS
Complete Your Business Toolkit
Ticket Management
Log, assign and resolve every customer issue.
Service Requests
Handle standard requests through clear workflows.
Complaint Management
Record, investigate and resolve complaints properly.
Knowledge Base
Share answers so customers and staff find help fast.
Customer Portal
Give customers a secure place to get help.
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