+44 778 999 3596
sales@oxycloud.co.uk
OxyDesk
Deliver Faster, Personalised Customer Service
OxyDesk is a customer-centric service hub for UK organisations. Capture issues from email, chat, phone and web, resolve them within your SLAs and give customers a self-service portal and knowledge base.
Key Features
- Unified Customer View & Case History
- Omni-Channel Intake: Email, Chat, Phone, Web
- SLA & Escalation Management
- Self-Service Portal & Customer Surveys
- Knowledge Base: Public & Private
- Ticket, Request & Complaint Management
Benefits for Your Business
One Place for Every Request
Tickets, service requests and complaints from all channels in one inbox.
Meet Your SLAs
Escalation rules keep every case on track.
Answer Once, Help Many
A searchable knowledge base reduces repeat questions.
Delight Customers
A customer portal and surveys keep people informed and heard.
How It Works
1. Receive
Capture requests by email, chat, phone and web.
2. Resolve
Assign, track and escalate against your SLA.
3. Improve
Learn from surveys and publish answers to the knowledge base.
Frequently Asked Questions
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Product Features
- Ticket Management
- Service Requests
- Complaint Management
- Knowledge Base & Versioning
- Customer Portal
- SLA Management
- GDPR Compliant
- 24/7 Support
Testimonial
Your customer name
Role, Company UK
Add a real OxyDesk customer quote here.
PRODUCTS
What's Inside OxyDesk
Six connected areas cover the full customer service journey, from first ticket to SLA reporting.
Ticket Management
Handle every customer issue in one shared inbox.
- Email, chat, phone and web intake
- Assignment and priorities
- Internal notes and collaboration
- Full case history
Service Requests
Standardise the requests customers make most often.
- Request catalogue and forms
- Approval workflows
- Status updates for customers
- Fulfilment tracking
Complaint Management
Resolve complaints properly and learn from them.
- Complaint logging and categories
- Escalation rules
- Resolution tracking
- Trend reporting
Knowledge Base
Publish answers once and help many customers.
- Articles with versioning
- Search optimisation
- Public and private knowledge bases
- Links from tickets to articles
Customer Portal
Let customers log requests and track progress themselves.
- Self-service ticket submission
- Request status and history
- Access to knowledge articles
- Customer surveys
SLA Management
Meet the response and resolution times you promise.
- Configurable SLA policies
- Breach warnings and escalation
- Business-hours calendars
- SLA performance reports
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