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sales@oxycloud.co.uk
Service Requests
Handle standard requests through clear workflows.
Service Requests lets customers and staff ask for standard services through simple forms, with approvals and tracking.
Service Requests is part of Customer Service in the OxyCloud suite. Information is entered once and shared with related modules, so your team works from one set of facts instead of separate spreadsheets.
Why UK businesses choose Service Requests
- Simple to learn and quick to roll out
- Connected to the rest of the OxyCloud suite
- Clear reporting for managers and owners
- Role-based access for sensitive information
- Hosted in the UK with compliance built into workflows
CORE CAPABILITIES
Core capabilities of Service Requests
Service Requests lets customers and staff ask for standard services through simple forms, with approvals and tracking.
Request Forms
Offer a catalogue of common requests
Approval Workflows
Route requests to the right approver
Fulfilment Tasks
Assign tasks to complete each request
Status Updates
Notify requesters automatically
Request History
Keep a record of past requests
Service Reports
Track demand and completion times
SERVICE REQUESTS SOLUTIONS
📈 Service Requests That Works the Way You Do
✓ Built for UK SMEs – Simple to adopt, with a very low learning curve for your team.
✓ Part of OxyCloud – Service Requests works with the rest of the suite, so data is entered once.
✓ Secure by Design – Role-based access and audit trails protect sensitive information.
✓ Mobile Access – Review and act on work from your phone or tablet.
✓ Live Reporting – Dashboards show what matters without manual reports.
✓ UK Hosted – Hosted in the UK with compliance built into workflows.
Flexible deployment for UK clients
- Cloud-based SaaS, hosted in the UK
- Mobile and remote access for hybrid teams
- Connects with the rest of the OxyCloud suite
Who it is for
Service Requests suits UK organisations across many sectors:
- Professional services: consistent processes across growing teams
- Healthcare and care providers: compliance records and shift-based staff
- Retail and hospitality: high staff turnover and multiple sites
- Manufacturing and engineering: site-based teams and certifications
- Education and public sector: structured policies and audit needs
RELATED PRODUCTS
Complete Your Business Toolkit
Ticket Management
Log, assign and resolve every customer issue.
Complaint Management
Record, investigate and resolve complaints properly.
Knowledge Base
Share answers so customers and staff find help fast.
Customer Portal
Give customers a secure place to get help.
SLA Management
Meet response and resolution targets every time.
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