+44 778 999 3596
sales@oxycloud.co.uk
Ticket Management
Log, assign and resolve every customer issue.
Ticket Management turns emails, calls and web requests into tracked tickets, so nothing is lost and every customer gets an answer.
Ticket Management is part of Customer Service in the OxyCloud suite. Information is entered once and shared with related modules, so your team works from one set of facts instead of separate spreadsheets.
Why UK businesses choose Ticket Management
- Simple to learn and quick to roll out
- Connected to the rest of the OxyCloud suite
- Clear reporting for managers and owners
- Role-based access for sensitive information
- Hosted in the UK with compliance built into workflows
CORE CAPABILITIES
Core capabilities of Ticket Management
Ticket Management turns emails, calls and web requests into tracked tickets, so nothing is lost and every customer gets an answer.
Multi-Channel Tickets
Create tickets from email, web and phone
Auto Assignment
Route tickets by skill or workload
Priority Levels
Handle urgent issues first
Internal Notes
Collaborate without the customer seeing
Status Tracking
Keep customers informed at each step
Ticket Reports
Measure volume and resolution time
TICKET MANAGEMENT SOLUTIONS
📈 Ticket Management That Works the Way You Do
✓ Built for UK SMEs – Simple to adopt, with a very low learning curve for your team.
✓ Part of OxyCloud – Ticket Management works with the rest of the suite, so data is entered once.
✓ Secure by Design – Role-based access and audit trails protect sensitive information.
✓ Mobile Access – Review and act on work from your phone or tablet.
✓ Live Reporting – Dashboards show what matters without manual reports.
✓ UK Hosted – Hosted in the UK with compliance built into workflows.
Flexible deployment for UK clients
- Cloud-based SaaS, hosted in the UK
- Mobile and remote access for hybrid teams
- Connects with the rest of the OxyCloud suite
Who it is for
Ticket Management suits UK organisations across many sectors:
- Professional services: consistent processes across growing teams
- Healthcare and care providers: compliance records and shift-based staff
- Retail and hospitality: high staff turnover and multiple sites
- Manufacturing and engineering: site-based teams and certifications
- Education and public sector: structured policies and audit needs
RELATED PRODUCTS
Complete Your Business Toolkit
Service Requests
Handle standard requests through clear workflows.
Complaint Management
Record, investigate and resolve complaints properly.
Knowledge Base
Share answers so customers and staff find help fast.
Customer Portal
Give customers a secure place to get help.
SLA Management
Meet response and resolution targets every time.
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